Do I need to handle any communication with the provider directly?

• Related Articles

• What information do I need to provide when submitting a repair request?

  Please provide a detailed description of the issue, the location or address of the repair, and any relevant photos or documentation (e.g., repairs already made, prior communications with provider). This will help our team quickly assess the situation ...

• How do I know which provider needs to complete the repair?

  While this is not always the case, usually Charter/Spectrum's wires are orange, Comcast's are yellow, and AT&T's are black. If the box or pedestal needs repair, you may find the name of the provider on there as well. Typically, our team will be able ...

• Is Broadband Planning responsible for completing the repairs?

  Broadband Planning is simply handling the repairs process and communication for the association so that the managers and board don't have to. The provider is responsible for completing the repairs.

• How do I initiate a repair request through your service?

  To initiate a repair request, simply submit a ticket through Broadband Planning's online submission portal. You will be asked to sign up for a free account so you can track the progress of the repair. This is a very quick and simple process and will ...

• Will we be charged for this repair?

  Our service is designed to streamline the repair process for you, and fees, if applicable, will depend on the specifics of your service agreement. This is a free service if Broadband Planning negotiated your provider agreement, or if Broadband ...